Electronic Delivery - MP3s
As soon as we receive confirmation of payment we will send you an email containing links to the items ordered. You can then download mp3s whenever you wish and as many times as you like for approximately one week from the date of your order (windows - right click>save to disk. apple - click and hold>download to disk).. A fast internet connection is desirable as some of file sizes are large. The mp3 files are contained within a .zip file which must be 'unzipped' to access the music files.
Non-UK Orders
Our downloads are available worldwide. As a guide the shopping basket lists the approximate prices in both $US and Euros. When you place an order with us you will pay the amount shown in GB Pounds Sterling which your credit/debit card provider will convert into your local currency at their normal exchange rate.
Returns
We make every effort to ensure that our products reach you in excellent condition, but if you have received a faulty item please contact us for advice by e-mail at info@silenciomusic.co.uk. The Consumer Protection (Distance Selling) Regulations, you have the right to a seven day 'cooling off period'. You may cancel a contract anytime within seven days - starting from the day after you take delivery of the products. You have the right to cancel for any reason without penalty unless the products are non-returnable or made to order according to your own specification.
If you wish to cancel a contract, please write to us or email us clearly stating your full contact details, product details and invoice number. Once you have cancelled the contract, you have a legal "duty of care" to take good care of the products. You must return the products to us at your expense. We would advise that you use a recorded-delivery service.
If an item other than those which are non-returnable or individually made to order, is unsuitable you may return it within 10 working days unused, in perfect condition and in its original packaging.
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